Last updated: August 07, 2024
Please read these terms and conditions carefully before using Our Service.
GENERAL TERMS AND CONDITIONS RELATING TO BOOKINGS
The “Service” provided and invoiced by TAG @ 12A Guesthouse includes, but is not limited to,
the reservation of a room for a specific date for a particular customer and/or providing the
agreed upon the room and additional services as confirmed on the invoice.
To avoid any misunderstanding, a booking confirmed by a voucher, pre-payment or emailed
invoice constitutes a binding contract.
We require 50% deposit as pre-payment to secure your booking.
Our payment terms are 24 hours before check-in date.
In the event of premature departure, we may charge for the full original booking.
Cancellation Policy:
Cancellation before 24 hours: 100% of deposit is refundable.
Cancellation on stay date or no-show: 0% of deposit is refundable.
Refunds will incur a 10% administration fee to cover bank charges and additional admin costs.
Accommodation might be cancelled automatically if the pre-payment proof of payment is not
received within the 24 hour period – request for a quote does not secure a booking.
◦ EFT, Cash, Card facility payment available on site
Please note, we do not accept any cheques as payment.
• All accounts to be settled on arrival.
◦ Our facilities are Bed only no breakfast
◦ One room with a full kitchen that offers self catering
◦ Strictly two people per room
WiFi available and WiFi password available in the guest rooms
• No smoking is permitted in any rooms or the rest of the house, and we reserve the right
–
to cancel any booking due to the violation of smoking inside the units rule without a
refund.
• Out of respect for neighbours, noise levels should be kept to a minimum. No noise after
22:00, we reserve the right to cancel any booking due to the violation of the noise rule
without a refund.
Check-in time:14:00 – 16:30.
Late check-in’s to be arranged personally with the reception before arrival. No check-ins will be
accommodated after 22:00.
Check-out time: Strictly 11:00.
• If rooms are not vacant by check-out time, guests will be charged an additional rate calculated
as per hour.
The Terms and Conditions of this booking are deemed to be accepted on receipt of the voucher,
purchase order, emailed confirmation or invoice, or Credit Card details for Authorised Manual
Transaction payment.
Liability:
• ALL GUESTS ENTER THESE PREMISES AT OWN RISK. All vehicles parked at own risk.
• The Owners/Management of TAG @ 12A Guest House are not liable or do not accept any
responsibility for any lost, stolen or damage done to any guest’s property.
• Any damage to the property or its content should be reported immediately upon arrival to
Owners/ Management. If guests fail to do so, they will be held liable for any damage to the
property or content.
Safety:
For the safety of all our guests, the following applies:
• The gates at the entrances should be closed and locked at all times.
• Please make sure you lock all doors when out of the Guest House during the day and at night.
• Unauthorised persons/visitors are not allowed on the premises without owners prior consent
• Only guests whose names appear on the invoice will be permitted on the Guest House
premises. Any unauthorised persons that were not originally booked and paid for will be fined at
a premium rate of R550 per person
• Our guest’s safety is our top priority and should you not comply with these rules, and guests
will be expected to settle the FULL account and leave the premises immediately.
In case of any emergency please do not hesitate to contact this number:
077 436 0265
All guests may use the Pool & garden facilities AT OWN RISK.
• If the key(s) or remote(s) are lost or not returned for any reason whatsoever, the guest/
company will be held responsible for any security costs incurred as a result of not returning
them.
The right of Admission Reserved.
No persons other than those quoted for, are permitted to share the accommodation.
The person/individual that makes the initial booking will be deemed the responsible person for
settling the account and no third party correspondence will be entered into.
Herewith our banking details:
Bank: Standard Bank
Account name: TAG AQUA
Account type: Current Account
Account number: 101 983 186 75
Reference: use guest name
Please e-mail proof of payment to:
tag.12aguesthouse@gmail.com or
bookings@tagat12aguesthouse.co.za
Please note that we do not check our bank account frequently to see whether made payment,
guests are required to send the proof of payment to us via email (tag.12aguesthouse@gmail.com
or
bookings@tagat12aguesthouse.co.za).
Please note that we do not check our bank account frequently to see whether made payment,
guests are required to send the proof of payment to us via email (tag.12aguesthouse@gmail.com
or
bookings@tagat12aguesthouse.co.za).
CONSENT CLAUSE DISCLOSURE OF PERSONAL INFORMATION
A. THE CLIENT understands that the personal information given herein is to be used by TAG @
12A Guest House to assess his / its creditworthiness. THE CLIENT confirms that the information
provided by him/it is accurate and complete. THE CLIENT further agrees to update the
information supplied, as and when necessary or if requested to do so, to ensure the accuracy of
the above information, failing which TAG @ 12A Guest House will not be liable for any
inaccuracies.
B. TAG @ 12A Guest House has THE CLIENT’S consent at all times to contact and request
information from any persons, credit bureaus or businesses, including those mentioned in this
form and to obtain any information relevant to THE CLIENT’S credit assessment.
C. THE CLIENT agrees that the information given in confidence to TAG @ 12A Guest House by a
third party on The Client will be used for the purposes for which that information is given or as
provided for by legislation.
D. THE CLIENT now warrants that the information given to TAG @ 12A Guest House in terms
hereof is both accurate and correct.
E. THE CLIENT now consents to and authorises TAG @ 12A Guest House at all times to furnish
personal and credit information concerning THE CLIENT’S dealings with TAG @ 12A Guest House
to a credit bureau and any third party seeking a trade reference regarding THE CLIENT in his
dealings with TAG @ 12A Guest House.
Thank you, we look forward to your stay with us,
TAG @ 12A Guesthouse Management